Homeswitch.uk (we or us) commit to protect and respect your privacy. This policy sets out the basis on which any personal information we collect from you, or that you provide to us through our website (www.homeswitch.uk), will be processed by us. Please read the following carefully to understand our views and practices regarding your personal information and how we will treat it.
By visiting this website, you are accepting and consenting to the practices described in this policy. Please note that this includes consenting to the processing of any sensitive personal information you provide, as described below. If you do not accept and agree with this Privacy Policy, you must stop using our website immediately.
We may amend this privacy policy at any time. Any changes we may make will be posted on this page, so please check back frequently. Your continued use of our website(s) after posting will constitute your acceptance of, and agreement to, any changes.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is:
Homeswitch.uk
A Desert Heat Ltd Company
Woodberry House,
2 Woodberry Grove,
Finchley, London,
United Kingdom,
N12 0DR
UK Company Registration No: 12504571
Alternatively you can email us for enquiries relating to this privacy policy at dataprotection@homeswitch.uk
We may collect and process the following information about you:
Information you provide to us
You may provide us with information by filling in forms on our website or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register for an account, search for a price comparison or quote, enter into a contract for the supply of services, enter a competition, promotion or survey and when you report a problem with our site. The personal information you provide may include your name, address, e-mail address and phone number, financial and credit card information and other information about yourself to enable us to provide you with our price comparison and/or switching service. Depending on which products and services you are interested in, you may also need to provide us with certain categories of sensitive personal information, to allow us to provide you with quotes, including; information about criminal convictions (e.g. for a car insurance quote) or health (e.g. for an energy provider to assess whether you have any special requirements). By providing us with this information, you expressly consent to our use of your sensitive personal information in accordance with this privacy policy.
Information we collect about you
When you visit our website(s) we may automatically collect information about your computer, including your IP address, information about your visit, your browsing history, and how you use our website. This information may be combined with other information you provide to us, as described above.
Information we receive from other sources
We are also working closely with third parties (including, for example, business partners, service providers, advertising networks, analytics providers, and search information providers) and may receive information about you from them. This may be combined with other information you provide to us, as described above.
We use personal information about you for the following purposes:
Fulfiling your requests:
Marketing:
Service Improvements and account management:
We may share your personal information with third parties in the following circumstances:
We may also share your personal information with third parties:
We may also share with or sell to third parties aggregate information or information that does not personally identify you.
We only keep your personal data for as long as we need to, are legally entitled to and/or for as long as we have your permission to keep it.
our data will only be stored within the European Economic Area (“the EEA”) or in a data centre with a strict data privacy policy.
Data security is very important to us, and to protect your data We have taken suitable measures to safeguard and secure data collected through our website.
Steps We take to secure and protect your data include:
Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of our website and to provide and improve our services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
All Cookies used by and on our website are used in accordance with current Cookie Law.
By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of our website may not function fully or as intended.
Our Site uses analytics services provided by Google analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables us to improve our website and the services offered through it. You do not have to allow Us to use these Cookies, however, whilst Our use of them does not pose any risk to your privacy or your safe use of our website, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third-party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
You can choose to delete Cookies on your computer or device at any time, however, you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
If you have any cause for complaint about Our use of your personal data, please contact us using the details provided above and We will do our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.